Effective Date - 16/10/2025

Last Updated - 17/06/2026

Terms and Conditions

1. Business information

The Painless Artist is operated by Wayne Howard-Saunders.

Website: www.thepainlessartist.co.uk
Email: thepainlessartist@gmail.com

By using this website, you agree to these Terms and Conditions.

2. Use of this website

You agree to use this website only for lawful purposes. You must not:

Use the site in any way that may cause damage or disrupt access
Attempt unauthorised access to any part of the website or systems
Copy, reproduce, or distribute content without permission

We may suspend or restrict access if these Terms are violated.

3. Eligibility

You must be at least 18 years old to purchase goods or services through this website.

Some events may allow younger attendees (e.g. 12+) where clearly stated, provided they are accompanied by a responsible adult.

4. Orders and contract formation

When you place an order or booking, you will receive an acknowledgement email.

This does not constitute acceptance of your order.

A contract is formed only when we confirm acceptance or dispatch (for physical goods), or confirm your booking (for events, where applicable).

We reserve the right to refuse or cancel orders before acceptance for reasons including pricing errors, availability issues, or suspected fraud.

5. Pricing and payment

All prices are shown in GBP (£).

Payment is required in full at the time of purchase unless otherwise stated.

We use secure third-party payment providers such as Wix Payments and PayPal. We do not store full payment card details.

We reserve the right to update pricing at any time. Changes will not affect confirmed orders.

6. Shipping and delivery (physical products only)

We aim to dispatch orders within the stated timeframes shown on product pages.

Delivery times may vary depending on location and carrier.

Risk of loss or damage passes to you upon delivery.

We are not responsible for delays caused by carriers or events outside our control.

7. Returns and refunds

You have the right to cancel most physical product orders within 14 days of receiving them.

To request a return, contact us at the email above with your order details.

Returned items must be in original condition.

Refunds will be processed within 14 days of receiving returned goods.

The right to cancel does not apply to:

Custom or personalised items
Digital downloads once accessed or delivered

Return shipping costs are the responsibility of the customer unless the item is faulty.

8. Events and experiences

For events such as workshops or Paint & Pour sessions:

Tickets are non-refundable unless the event is cancelled by us
If we cancel an event, a full refund will be issued
Event details (including time, venue, and format) may be subject to minor changes if required
Participation is at your own discretion

9. Intellectual property

All content on this website, including images, text, branding, designs, and artwork, is owned by or licensed to The Painless Artist unless otherwise stated.

You may not reproduce, copy, or use content for commercial purposes without prior written permission.

All third-party trademarks and content remain the property of their respective owners.

10. Liability

To the fullest extent permitted by law, we are not liable for:

Indirect or consequential losses
Loss of data, income, or business
Errors or inaccuracies on the website
Delays or failures caused by third parties

Nothing in these Terms excludes liability for death or personal injury caused by negligence or any liability that cannot be excluded under UK law.

11. External links

This website may contain links to third-party websites.

We are not responsible for the content, policies, or practices of external sites and recommend reviewing their terms before use.

12. Termination

We may suspend or terminate access to the website if we reasonably believe these Terms have been breached or misuse has occurred.

13. Changes to these Terms

We may update these Terms from time to time.

Continued use of the website after changes means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

15. Force Majeure

We shall not be liable for any failure to perform or delay in performance of our obligations caused by events beyond our reasonable control, including but not limited to natural disasters, war, strikes, postal disruptions, postal service disruption or technical failures.

16. Indemnity

This website may contain links to third-party websites, which are provided solely for your convenience and informational purposes. Some of these third-party websites are affiliated with The Painless Artist (Wayne Howard-Saunders), while others are shared purely as useful resources. These third-party websites are listed under 'Useful Links' in the footer for your convenience.

We disclaim all responsibility and liability for the content, accuracy, availability, or practices of any third-party websites, whether listed or otherwise. The inclusion of such links does not imply endorsement, recommendation, or sponsorship.

By using this website, you agree to indemnify, defend, and hold harmless The Painless Artist (Wayne Howard-Saunders), and any associated parties from any and all claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of third-party websites, including but not limited to any interaction with such external sites, any reliance on the content provided by these third-party sites, or any violation of the terms and conditions of the third-party websites.

You are solely responsible for reviewing and complying with the terms, conditions, and privacy policies of any third-party website you visit. Your use of external sites is entirely at your own risk.

This Site may include links to external platforms, such as ‘crowdfunder.co.uk’, for fundraising initiatives in support of The Painless Artist (Wayne Howard-Saunders). While the purpose of these campaigns may relate directly to Wayne, any contributions or interactions made through such platforms are entirely governed by their own terms and conditions. The Painless Artist accepts no responsibility or liability for any activity conducted outside this Site.

17a. Disclaimers

The information and content on this website, including the blog, are provided for general insight and artistic context only. While we aim to offer meaningful background about Wayne Howard-Saunders (The Painless Artist), his work, his connections to charity, and his use of art for pain management, any interpretations, particularly regarding symbolism or themes, are subjective and open to personal reflection.

The views expressed in the artwork or blog are not intended to be prescriptive or definitive but rather to foster discussion and thought.

We make no representations, warranties, or guarantees regarding the accuracy, completeness, or suitability of the content for any particular purpose. We disclaim any liability for any direct, indirect, incidental, consequential, or special damages, losses, or consequences arising from the interpretation of the artwork, blog content, or related material.

The user acknowledges that any reliance on such content is at their own risk.

17b. Disclaimer on Medical Claims

The content provided on this website, including any articles, artwork, blog posts, or related materials, is for general informational and artistic purposes only. It does not constitute medical advice, diagnosis, or treatment. Nothing on this website should be interpreted as a recommendation for or against any medical condition or treatment.

We strongly advise that you seek advice from qualified healthcare professionals, including but not limited to your GP, specialist, or the NHS, for any medical concerns or decisions you may have. The content on this website should not be relied upon as a substitute for professional medical advice, diagnosis, or treatment.

We disclaim any responsibility or liability for any consequences arising from the use of information provided on this website. This includes any misinterpretation or misapplication of the content for medical or healthcare-related purposes. You acknowledge that any actions taken based on the content of this website are done at your own risk.

If you are seeking help or experiencing symptoms that may require medical attention, we encourage you to contact a qualified medical professional immediately. The website is not intended to provide the necessary guidance for medical, psychological, or pain-related conditions and should not be relied upon as a source for such matters.

18. Termination

We reserve the right to terminate or restrict your access to this website at our discretion, without prior notice, for any conduct that we deem to be in violation of these Terms and Conditions or for any other reason deemed appropriate.

This includes, but is not limited to, any activity that may disrupt or interfere with the functioning of the website or the experience of other users.

If you contact us via the contact form (or other methods), we may use the provided email address to respond to your inquiries. However, such communication does not grant any ongoing access or rights to the website.

Termination will not affect any rights or obligations that have accrued prior to the termination.

19. Severability

If any provision or part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by any court of competent jurisdiction, the remainder of these Terms and Conditions shall continue in full force and effect.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the other provisions.

Furthermore, any failure or delay by us to enforce any provision of these Terms and Conditions shall not be construed as a waiver of our right to enforce that provision or any other provision in the future.

20. Privacy and Data Protection

Your personal information is processed in accordance with our Privacy Policy, which explains how we collect, store, and use your data when you use this Site.

21. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

By using this website, you irrevocably submit to the exclusive jurisdiction of the courts of the United Kingdom.

22. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Wayne Howard-Saunders (The Painless Artist) regarding your use of this website and supersede all prior communications, understandings, or agreements, whether written or oral, relating to its subject matter.

23. Contact Us

If you have any questions about these Terms, please contact:

The Painless Artist
Email: thepainlessartist@gmail.com